Your privacy matters. This Privacy Policy explains how los303 collects, uses, stores, and protects your personal information. We are committed to transparency and data security for every player in Indonesia.
Last Updated: 1 January 2026Data Protection Commitment: los303 complies with international data protection standards and employs bank-grade encryption to safeguard your personal information. This Privacy Policy describes our practices in clear, accessible language. If you have questions, contact us anytime at [email protected].
This Privacy Policy governs the collection, processing, storage, and use of personal data by los303 (referred to herein as "we", "us", "our", or "los303") in connection with your access to and use of the los303 platform, available at https://los303.cam (the "Platform"). By creating an Account, accessing the Platform, or placing any bet or wager through our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Los303 is an online gambling platform serving primarily Indonesian players with sports betting, casino games, live dealer tables, and togel lottery services. We take your privacy seriously and are committed to protecting your personal information in accordance with international data protection standards, including principles aligned with the General Data Protection Regulation (GDPR) and applicable Indonesian consumer protection laws.
This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and other documents, this Privacy Policy shall prevail with respect to data protection matters.
When you register for an Account on los303, we collect the following categories of personal data directly from you:
| Data Category | Examples & Purpose |
|---|---|
| Identity Information | Full legal name, date of birth, Indonesian national identity number (NIK), government-issued photo ID (KTP, SIM, passport). Required for age verification, KYC compliance, and fraud prevention. |
| Contact Information | Email address, mobile phone number, residential address. Used for account communications, security alerts, promotional offers, and customer support. |
| Financial Information | Bank account number, bank name (BCA, BRI, BNI, Mandiri, etc.), e-wallet account details (OVO, DANA, GoPay, ShopeePay). Required to process deposits and withdrawals. |
| Authentication Credentials | Username, password (stored in encrypted hash form), two-factor authentication (2FA) settings. Required for secure Account access. |
| Communication Records | Live chat transcripts, email correspondence, support tickets. Maintained for quality assurance, dispute resolution, and customer service improvement. |
When you access and use the los303 platform, we automatically collect certain technical and behavioural data through cookies, server logs, and analytics tools. This includes:
We may receive limited personal data from third-party service providers, including:
Los303 processes your personal data for the following purposes, each supported by a lawful basis under international data protection principles:
Lawful Basis: Contract Performance (necessary to provide the services you requested).
Lawful Basis: Legal Obligation (required by gambling licensing regulations and anti-money laundering laws).
Lawful Basis: Legitimate Interest (protecting los303 and our players from fraud, abuse, and security threats).
Lawful Basis: Consent (where applicable) and Legitimate Interest (for transactional communications and service updates).
Marketing Opt-Out: You can unsubscribe from promotional communications at any time by clicking the "Unsubscribe" link in any marketing email or by adjusting your notification preferences in your Account settings. Transactional messages (e.g., withdrawal confirmations, security alerts) cannot be disabled as they are essential to the service.
Lawful Basis: Legitimate Interest (improving platform performance, user experience, and business operations).
Los303 does not sell or rent your personal data to third parties. However, we may share your information with the following categories of recipients under strict confidentiality and data protection obligations:
We engage trusted third-party vendors to perform services on our behalf, including:
All service providers are contractually obligated to process your data solely for the purposes specified by los303, maintain appropriate security measures, and comply with applicable data protection laws. We conduct regular audits to ensure compliance.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities if:
In the event of a merger, acquisition, reorganisation, sale of assets, or bankruptcy proceeding involving los303, your personal data may be transferred to the acquiring entity or successor company. We will notify you via email and prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.
We may share aggregated, anonymised, or de-identified data that cannot reasonably be used to identify you individually. For example, we may publish reports on overall betting volumes, popular game categories, or average withdrawal times for the Indonesian market. This type of data sharing does not constitute a disclosure of personal information.
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the site to recognise your device on return visits and remember your preferences, login state, and browsing history. Los303 uses cookies and similar tracking technologies to enhance your experience, improve platform security, and deliver personalised content.
Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies or alert you when a website is attempting to place a cookie on your device. Please note that disabling cookies may impair certain Platform features, and you may not be able to access your Account if essential cookies are blocked.
To learn how to manage cookies in your browser, consult your browser's help documentation:
Los303 employs industry-standard security technologies and procedures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Your Responsibility: While los303 implements robust security measures, you are responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with anyone, use a strong unique password, and enable 2FA. Report any suspected unauthorised access to your Account immediately.
In the unlikely event of a data breach that compromises your personal information, los303 will notify affected players via email within 72 hours of discovering the breach, as required by international data protection standards. The notification will describe the nature of the breach, the data affected, the steps we are taking to address the incident, and recommendations for protecting your Account.
Los303 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type:
After the applicable retention period expires, your personal data will be securely deleted or anonymised such that it can no longer be associated with you. Anonymised data may be retained indefinitely for statistical and analytical purposes.
Depending on your jurisdiction, you may have the following rights with respect to your personal data held by los303. We are committed to facilitating the exercise of these rights in accordance with applicable law:
You have the right to request a copy of the personal data we hold about you. This includes Account details, transaction history, KYC documents, and communication records. To request access, contact us at [email protected] with the subject line "Data Access Request." We will respond within 30 days.
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most Account information directly through your Account settings. For changes requiring manual verification (e.g., legal name, bank account), contact our support team.
You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, we may be required to retain certain data to comply with legal obligations (e.g., financial records, KYC data). We will inform you if we cannot fully comply with your deletion request and explain the reason.
You may request that we temporarily suspend processing of your personal data in specific situations, such as while we verify the accuracy of contested data or when you object to processing based on legitimate interests. During the restriction period, we will store your data but not actively use it except with your consent or for legal claims.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV, JSON) and to transmit that data to another service provider where technically feasible. This right applies to data you provided to us and that we process based on your consent or to perform a contract.
You may object to processing of your personal data when we rely on legitimate interests as the lawful basis, particularly for direct marketing purposes. If you object to marketing communications, we will cease sending promotional messages immediately. You can exercise this right by clicking "Unsubscribe" in any marketing email or adjusting your notification preferences in your Account settings.
Where we process your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing conducted before withdrawal. To withdraw consent, contact us at [email protected] or adjust your preferences in your Account settings.
If you believe los303 has violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with a data protection authority in your jurisdiction. For Indonesian residents, complaints may be directed to the relevant consumer protection or data privacy agency.
The los303 platform integrates third-party services, including game providers, payment processors, and analytics tools. These third parties have their own privacy policies that govern their collection, use, and disclosure of your data. Los303 is not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before interacting with their services.
The Platform may also contain links to external websites operated by third parties (e.g., game studios, payment provider help pages). Los303 is not responsible for the content, privacy practices, or security of third-party websites. Clicking a third-party link will take you outside the los303 platform, and any information you provide to that site will be governed by its privacy policy, not ours.
Los303 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are prohibited from accessing the Platform, creating an Account, or placing any bets.
If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems and permanently close the associated Account. Parents and guardians who believe their child has provided personal information to los303 should contact us immediately at [email protected].
We strongly encourage parents and guardians to monitor their children's internet usage and to use parental control tools to prevent underage access to gambling websites.
Los303 operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer data across borders, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
These safeguards may include:
By using the los303 platform, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.
Los303 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this document indicates when the most recent changes were made.
Material changes to this Privacy Policy will be communicated to registered players via email or prominent notice on the Platform at least 7 days before the changes take effect. Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. If you do not agree to any modifications, you must cease using the Platform and close your Account.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights described in Section 8, please contact our Data Protection team:
Email: [email protected]
Subject Line (for privacy requests): "Privacy Request – [Access / Deletion / Correction / etc.]"
Support Hours: 24/7 (Indonesian-speaking agents available)
Response Time: We aim to respond to all privacy requests within 30 days
For urgent security concerns (e.g., suspected Account breach, unauthorised access), please include "URGENT SECURITY" in your email subject line to ensure priority handling.
Thank you for trusting los303 with your personal information. We are committed to transparency, security, and respect for your privacy rights.
Every connection to los303 is secured with the same SSL/TLS encryption used by major banks. Your data is encrypted in transit and at rest, protected from interception and unauthorised access.
Your personal data is accessible only to authorised los303 staff who require it for their job functions. All access is logged, audited, and monitored continuously to prevent insider threats.
Los303 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide and improve our services, never for external commercial gain.
This Privacy Policy is written in clear, accessible English without legal jargon. We explain exactly what data we collect, why we collect it, and how we use it. No hidden clauses, no surprises.
You have the right to request a copy of your personal data, correct inaccuracies, or request deletion at any time. We process all privacy requests within 30 days. Your data, your choice.
Unsubscribe from promotional emails with one click, or adjust your notification preferences in your Account settings. You remain in full control of what communications you receive from los303.
Review our full legal documentation, explore common player questions, or learn about our responsible gaming commitments. Your trust matters to us.